January 8, 2021


May I help you?, came the friendly, easily intelligible voice over the phone. Uh, um, yeah, I guess, was my hesitant response, so surprised and unaccustomed was I to talking to a live customer service agent. Still unsure that this was not a highly sophisticated “bot”, I carefully explained that I had purchased a 16-bottle spice rack (https://amzn.to/39dM52T ) from their company 6 months ago, was running out of my favorite spice, and asked if I would be able to order more. The nice lady explained that their company had set up a website, where I would need to go […]